#1615 Call centres and glimpses of tragedy

 

Do you dread the thought of calling your internet service provider? Are you triggered by the butchered sound of Mozart’s Divertimento playing for hours on end as you wait for Centrelink to pick-up? Does an automated options menu repeating monotone instructions test your patience like nothing else? Then you probably know the feeling of a terrible, painful and usually unsatisfying call centre experience.

But despite the frustration you’ve felt inside, you’ve probably wondered what it’s like to be on the other end of that call. Who are these invisible call centre workers? And what are they thinking while you yell and complain?

In a feature documentary for All The Best, May Jasper spoke to a bunch of call centre workers to find out one thing: what was their worst call?

Supervising producer: Bec Fary

Music: Mozart’s Divertimento

 

Executive Producer: Selena Shannon

Community Coordinator: Chloe Gillespie

Editing by Brittany Jezouit and Tegan Nicholls

Image: Flickr Creative Commons user Pandoraice

#1614 Sydney Unlocked

 

The Opera House is easily one of Sydney’s greatest cultural icons, but its beginnings were fraught with political drama and artistic contention. Today, the white sails have become such a recognisable emblem of Sydney that those troubles seem all but forgotten.

But to many it feels like the wider Sydney art scene is still not at peace as funding cuts, wage issues, gender disparity and venue policing make it increasingly hard to live off art in 2016.

This week is Sydney Unlocked week at FBi Radio, a week of special content spotlighting creativity and culture in Sydney. In this episode of All the Best, we’re meeting some of Sydney’s favourite performing women, looking out and looking in.

Candy Royalle

Candy is a performing artist living and working in Sydney, but ten years into her career she feels like more of an activist, hustling to keep arts valued in her home city.

Music: ‘Leaf’ and ‘Four-leaf clover salad’ by Richard in Your Mind

Bad Bitch Choir

Where do you go to forget your day job and belt out some nostalgic 90’s hits? Producers Pip and Jess go into the belly of the beast and discover Bad Bitch Choir.

By Pip Rasmussen, Jess Bineth, Tiger Webb

Additional editing by Tegan Nicholls

Music: ‘Settle down’ by Kimbra, ‘Diamonds’ performed by Bad Bitch Choir

 

Executive Producer: Selena Shannon

Episode compile: Tegan Nicholls

Presenter: Pip Rasmussen

Image: Flickr user Jerry Dohnal

 

 

#1613 Who would have thought?

 

This week, we’re telling stories of fear and trauma, but not the kind you would expect. Two tales about surprising connections that will make you think huh… who would have thought?

‘Holes’ by Beth Gibson

Picture lots of little holes. A handful of straws from above. Honeycomb. Petrified wood. Crumpets. Does the thought bother you?

If you find the image disturbing, you may belong to a group that calls themselves trypophobics. But is your unusual aversion… real?

Supervising producing by Caitlin Gibson

Music:  ‘Black Eyed Susan’ and ‘Dark Matter’ by Podington Bear, ‘Cylinder Eight’ by Chris Zabriskie.

‘They clap for me’ by Heidi Pett

Most people have traumatic memories of their high school drama productions. The embarrassment of an on stage kiss, or slapstick screw-up.

But at Miller Technology High School in Sydney’s West, the annual school play is actually part of their trauma counselling.

Music: ‘Tip top’ by Borneo

Image: Flickr creative commons user rich.tee

#1612 My name, my identity

 

Some people think about it often, while others can forget it’s even there, either way your name is something that ends up defining you – whether you want it to or not. This week, tales of identity from three people with a unique story behind their name.

Story from the Never Never River by Serge Negus

Sometimes all it takes to love your name is a great story behind it.

by Serge Negus with assistance from Selena Shannon

Music: Rueben’s Train by BCB Bluegrass Band, Swimmer by Fishing

Call me Elliot by Lindsey Green

Picking a new name can mean picking a whole new identity, a chance to start afresh and be a different person all together. But with that comes a lot of pressure to get it right.

By Lindsey Green, with supervising producing from Bec Fary

Music: The Kid In The Bins by Doctor Turtle, Isn’t the rain nice today? By bbatv

Tiger and Leo by Tiger Webb

Dug up from our archives comes a story Tiger made shortly before turning 25. In this piece, he tells us about being born 15 weeks too early and the connection he has to a metaphorical twin.

Produced by Tiger Webb

Music Credits: White Sheet Beach by Fishing

Image: Flickr Creative Commons user Pip Wilson

 

#1611 Her Game

By Bethany Atkinson-Quinton

This week All The Best devotes a full episode to a podcast series that was released last year, now in full documentary form.

Bethany Atkinson-Quinton lives in an AFL state. Like everyone else in Melbourne, she knows the sport is part of Victoria’s identity. Some might even say Australia’s national identity. Yet somehow, it wasn’t until last year that the first women’s AFL match was broadcast on free-to-air TV.

In this full length version of the series, Beth speaks to players, coaches, presidents, reporters and supporters to explore how some people experience their gender within AFL culture.

This series was originally produced at Triple R 102.7FM for the Community Radio Network and was made possible by the Community Broadcasting Foundation. To find out more head over to www.hergamepodcast.com

Image: Carla McRae aka The Paper Beast 

Music: Sports! by Young, Tough, Terrible, Afterglow by Podington Bear, Immunity by Jon Hopkins