#1615 Call centres and glimpses of tragedy



Do you dread the thought of calling your internet service provider? Are you triggered by the butchered sound of Mozart’s Divertimento playing for hours on end as you wait for Centrelink to pick-up? Does an automated options menu repeating monotone instructions test your patience like nothing else? Then you probably know the feeling of a terrible, painful and usually unsatisfying call centre experience.

But despite the frustration you’ve felt inside, you’ve probably wondered what it’s like to be on the other end of that call. Who are these invisible call centre workers? And what are they thinking while you yell and complain?

In a feature documentary for All The Best, May Jasper spoke to a bunch of call centre workers to find out one thing: what was their worst call?

Supervising producer: Bec Fary

Music: Mozart’s Divertimento


Executive Producer: Selena Shannon

Community Coordinator: Chloe Gillespie

Editing by Brittany Jezouit and Tegan Nicholls

Image: Flickr Creative Commons user Pandoraice